Spread the love and stay connected with adaptive phones and remote tech support subscriptions.
When parents, grandparents, and older loved ones are spread across the country or globe, family members find creative ways to stay in touch–and that’s especially important around the holidays. Hearing or vision loss can make keeping in contact more challenging, but the technology is out there to help any older adult use a phone to communicate via audio, text, and video.
The Ooma Senior Phone Bundle uses your home internet to provide a home phone experience with features tailored to older adults. It includes large backlit buttons, photo-dial keys, a loud ringer, visual ring indicator, and hearing aid compatibility. There’s built-in scam blocking thanks to the extra device, called Ooma Telo, that connects to the Internet and blocks common scams. You can also set it to send all unknown callers directly to voicemail. For family members worried about older adults living alone, Ooma’s address-based 911 will be a welcome feature; while cell phones only give a general idea of the caller’s location to 911 operators, the Ooma provides a registered home address. It will also place automated alerts to family if the Ooma user calls 911. Their customer support is well-reviewed and trained to provide service to older adults; users can call the “Concierge” service 24/7 for setup or help. But this service costs $14.99/month. The Senior Phone Bundle, which includes the adaptive Clarity phone and Ooma Telo Internet-connected device, sell for $159.99.
The company Hamilton Captel offers captioning telephones that can be game changers for people with hearing loss. One user shared, “I now initiate telephone conversations instead of requesting my spouse to speak for me.” One of their best sellers is the CapTel 2400i, a captioning landline phone that displays word-for-word captions of everything said on a call, in real time. It features a large, backlit touchscreen display with adjustable font sizes, colors, and the ability to scroll through captions. The phone amplifies audio with tone control and hearing-aid compatibility, and includes a strong speakerphone for hands-free calls. It also includes a built-in answering machine that captions messages, a directory that can store more than 90 contacts, and speed dial and “dial-by-picture” features. The phone itself and the captions service is free for eligible users, funded by the Federal Communications Commission (FCC). Users can choose between Auto Captions (computer-generated) and Assisted Captions (human-assisted) modes.
The Jitterbug Smart4 from Lively is a smartphone tailored for ease of use. It presents a single, simplified list menu with large, readable text so the user isn’t overwhelmed by many icons or nested menus. But it runs on Android and can download apps from Google Play store–it’s still a smartphone, just easier to use. The Jitterbug supports voice typing, which makes text messaging easier for people with limited hand mobility. There’s also real-time call captioning, so during phone calls, spoken words appear as text. The device has loud, clear dual speakers, long battery life up to 37 hours of talk time, and fast charging. The phone itself costs $119.99 from Lively (cheaper prices may be available from box stores like Best Buy), and users need to choose a Basic, Preferred, or Premium Lively plan, starting at $19.99/month plus data. A nice thing about these plans is that they all come with 24/7 emergency assistance and transportation support in the form of agents available to answer tech questions or schedule users a ride with Lyft.
Adding Tech Support Makes for a Truly Thoughtful Gift
Remember, you can make remote support and setup assistance part of any gift. If it’s available but not already included, make the first call/setup session part of the present. Depending on the gift and the senior’s level of tech savvy, you can also create a written quick guide to accompany the new gift (e.g. “To call grandkids: press green button, then choose name”). This is especially thoughtful if you can’t be there in person to present the gift.
There are also services that provide tech support that meets the specific needs of older adults. Here are three:
- Cyber Seniors is an international non-profit that pairs young people with older adults for personalized tech support. The youth gain experience with tech and tutoring, seniors gain free help with tech problems on their own schedule, and everyone benefits from the intergenerational connections. Seniors can link up with volunteers for free through local Area Agencies on Aging or other nonprofits that license with Cyber Seniors.
- Candoo Tech has featured in this newsletter before because it’s one the best-known tech service attuned to the needs of older adults. Plans start at $19/month for unlimited tech support for a wide variety of devices. Subscribers also gain access to Candoo’s library of tech support workshops and videos.
- The Smarter Service offers customized memberships to meet the needs of individuals, senior centers, and senior living communities. Plans start at $20.83/month and can include device support, help with travel planning and online ticketing, help with smart home monitoring and security, and help with password management, social media, and more. Depending on your area, they can even offer in person support.
We want our loved ones to be able to pick up the phone and call. All these gifts have the potential to help make it happen: less frustration and more connection this holiday season.
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